Peterborough Regional Health Centre (PRHC) is committed to protecting your privacy. In order to provide you with the best possible care, it is important that we have access to your Personal Health Information (PHI). You have the right to know how we may use and disclose your PHI and how you can gain access to it. You may ask to access and/or correct your PHI record, or to withdraw your consent for some of the uses of your PHI.
We collect, use, disclose, retain and safeguard your information in compliance with the Personal Health Information Protection Act, 2004. As part of our Privacy program, our foundation is based on international standards for privacy protection developed by the Canadian Standards Association and adopted as the basis for Canadian federal privacy legislation.
COLLECTION OF PERSONAL HEALTH INFORMATION
We collect PHI directly from you or from the person acting on your behalf. The PHI that we collect may include, your name, date of birth, address, health history, records of your visits to PRHC and the care that you received during those visits. Occasionally, we collect PHI about you from other sources if we have obtained your consent to do so or if the law permits. Your health information is stored in a shared electronic system and is available to healthcare providers involved in your care, unless you tell us otherwise.
WHAT IS PERSONAL INFORMATION PRIVACY?
Personal information is anything that can identify you as an individual such as your name, your social insurance number, or information that is specific to you, such as a test result with your name on it. Keeping personal information private means you have the right to know how and where personal information is being used within the hospital. It also means PRHC has an obligation to ensure that the information is kept confidential. PRHC is taking active steps to ensure that the hospital follows best practices in respecting staff and patient personal information privacy rights.
USES & DISCLOSURES OF PERSONAL HEALTH INFORMATION
We use and disclose your personal health information to:
As a patient you can request to access or correct your personal health records or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).
We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We conduct audits and complete investigations to monitor and manage our privacy compliance. We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.
You have the right to complain to the Information and Privacy Commissioner of Ontario if you think we have violated your rights. The commissioner can be reached at:
Information and Privacy Commissioner of Ontario
Bloor Street East, Suite 1400
M4W space 188
Phone: 416-326-3333 or 1-800-387-0073
For more information about our privacy protection practices, or to raise a concern you have with our practices, contact the PRHC Privacy Office at 705-743-2121 x. 3856 or by email at firstname.lastname@example.org
Peterborough Regional Health Centre (PRHC) believes in a safe and secure environment for all patients, visitors, staff, physicians, volunteers and affiliates. As permitted by section 38(2) of the Freedom of Information and Protection of Privacy Act (FIPPA), video surveillance is used at PRHC for the following purposes:
- Enhance the safety and security of patients, volunteers, staff, physicians, affiliates, visitors and property on the grounds and inside the hospital.
- Prevent, assist with the discovery and investigation of unauthorized activities.
- Acquire the information required to take additional preventative action such as drafting and amending policies and procedures.
Video surveillance is collected, used and disclosed in compliance with the law (FIPPA). All patients, visitors, staff, physicians, volunteers and affiliates are made aware of the use of video surveillance via posted signage. Recordings are kept for approximately 30 days, unless required for the purposes of an investigation.
If you have questions about PRHC’s video surveillance policy or practices, please contact:
Peterborough Regional Health Centre
Attention: Privacy Office
1 Hospital Drive
Peterborough ON K9J 7C6
(705) 743-2121 ext. 3856