WHO WE ARE

PFPs are volunteers who share their unique thoughts and perspectives to ensure the voices of patients and families are heard. Partnering with patients and their loved ones in different ways helps us understand their experiences, preferences and needs, and respond to them.

PFPs partner with healthcare professionals, staff and volunteers to provide direct input into policies, programs and practices that impact patient care and services. They are specialists in the patient experience, as they have recent lived experience at PRHC.

Having patients and families engaged can improve healthcare safety and quality. It can also promote and exemplify inclusion and diversity. Your voice and experience matters.

WHO CAN APPLY TO BE A Patient & Family Partner?

A Patient and Family Partner (PFP) is an individual who has received care at PRHC within the last five (5) years or has had a family* member that has received care in the last five (5) years.

*Family is determined by the patient and is not limited to blood ties.

WHAT PATIENT & FAMILY PARTNERS DO

  • Build partnerships with healthcare professionals based on mutual respect and open communication.

  • Participate in quality improvement initiatives, process improvement projects, program development and facility design.

  • Work with staff to ensure patient and family centred care is provided in a fully accessible environment that promotes healing, ensures dignity and instills trust.

  • To keep the patient and family as the focal point of our health system.

Commitment Level

There are two (2) levels of engagement that Patient & Family Partner’s can choose from:

Passive PFP

As a passive PFP, you can engage virtually by phone or email. Commit to each activity as it arises (10 minutes to one hour per activity). Examples of passive PFP activities include sharing your healthcare story, completing surveys, responding to questionnaires, reviewing or helping to create educational materials for patients and reviewing polices and procedures.

Active PFP

As an active PFP you can engage virtually or in person. Commit to regular meetings, these can range from one (1) to three (3) hours in length. Examples of active PFP activities include joining departmental committees or councils and participate in working or discussion groups. You can also become a member of the Patient and Family Advisory Committee (PFAC). Joining the PFAC is a two-year commitment and meetings are held every other month.

RESOURCES