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COVID-19 (novel coronavirus)

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COVID-19 (novel coronavirus)

[Updated Wednesday, May 27 – this information is subject to change; please check back frequently for updates]

COVID-19 Assessment Centre

If you have symptoms of COVID-19:

  • Contact PRHC's COVID-19 Assessment Centre directly by phone at 705-876-5086 to determine whether an appointment is required. This phone line is staffed Monday to Saturday from 8:00 a.m. to 8:00 p.m. and Sunday from 9:00 a.m. to 5:00 p.m.
  • If your symptoms are severe, call 911 or come to the Emergency Department. Alert the 911 dispatcher/entrance screener to your travel history and symptoms.
  • If you do not have symptoms and you would like to be tested, please visit the drive-through testing site at Kinsmen Civic Centre. This service is made available through a partnership between Peterborough County-City Paramedics, Peterborough Public Health and Peterborough Regional Health Centre, and is available on a drop-in, first-come, first-served basis from 9:00 a.m. to 4:30 p.m. daily. Learn more about COVID-19 testing in Peterborough here.

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Enhanced Screening Measures

ACTIVE SCREENING
To protect our patients, families, healthcare professionals, staff and volunteers, we are actively screening everyone entering the hospital. Anyone whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact the PRHC COVID-19 Assessment Centre at 705-876-5086.

PUBLIC ENTRANCES
PRHC is now actively screening all patients and visitors at two public entrances:

  • Main entrance: 24 hours/day
  • Emergency Department (ED) entrance: 24/hours a day (for emergency care and Labour & Delivery patients only) 

All other public entrances will be closed until further notice.

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Patient Information

Effective Friday, April 10, all patients coming to the hospital for necessary care are required to wear a mask for the duration of their time at the hospital. Thanks to the generosity of our community through our 1000 Mask Challenge, handmade masks are being provided to every patient by our screeners  Patients who arrive at PRHC wearing gloves will be asked to remove their gloves and clean their hands when they enter the building.

We continue to ask patients to delay coming to the hospital for non-urgent appointments or procedures. Programs throughout the hospital are in the process of contacting patients to cancel elective/non-urgent appointments.

Patients who come to the hospital for necessary, non-emergency care should enter through the Main Entrance and leave additional time to pass through the screening station. Screeners will provide additional direction.

Patients requiring emergency care should use the Emergency Department entrance.

CARE PACKAGES FOR PRHC PATIENTS
Beginning Friday, April 10, PRHC will only be accepting patient care packages with essential items in them. Care packages can be dropped off with screeners at the hospital's main entrance and will be delivered to patients. Please see below for a list of essential items currently being accepted.

  • Personal aids– e.g. walkers, canes, glasses, hearing aids, dentures, prosthetics. Items must arrive to the hospital wiped/cleaned.
  • Communication aids– e.g. phone, charger, iPad or tablet, e-reader. Items must arrive wiped/cleaned.
  • Toiletries and grooming items– e.g. toothbrush, toothpaste, soap, deodorant, feminine hygiene products, razor, brush. Items must be NEW.
  • Clothing– Items must be laundered and only provided to patients when absolutely necessary (e.g. to facilitate discharge).
  • Food– Only culturally-required food that (1) is not provided by Nutrition Services or (2) is required for patients on a case-by-case basis. To be accepted, all food must:
    • be packaged in a sealable, wipeable container
    • not require refrigeration or heating

You can also send a patient best wishes on our website here: https://www.prhc.on.ca/cms/send-best-wishes

Please email Patient Relations at patientr@prhc.on.ca with any questions.

MENTAL HEALTH SERVICES DURING COVID-19
A number of mental health and addictions services are available at PRHC and in the community during the COVID-19 pandemic. Learn more about service changes here.

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Visitor Information

Effective Friday, April 10, all PRHC visitors and patients coming to the hospital for necessary care are required to wear a mask for the duration of their time at the hospital. Visitors are expected to wear their mask in the patient room. Visitors and patients who arrive at PRHC wearing gloves will be asked to remove their gloves and clean their hands when they enter the building. 

FAMILY PRESENCE WILL BE LIMITED TO ONE (1) FAMILY MEMBER OR CAREGIVER PER PATIENT AT ANY ONE TIME FOR THE FOLLOWING PATIENT GROUPS:

  • Emergency Department patients (at the discretion of the care team)
  • Labour & Delivery patients
  • Pediatric patients (under 18 years of age)
  • End-of-life patients 
  • Surgical patients requiring anesthesia (for pick-up and drop-off only)
  • Critical Care patients (at the discretion of the care team)
  • Outpatient dialysis or oncology patients requiring medical assistance.
  • Alternate Level of Care (ALC)/long-term patients with behavioural/cognitive/neurological impairment.

VISITORS FOR PATIENTS WHO ARE CONFIRMED POSITIVE OR SUSPECTED TO HAVE COVID-19:

  • One (1) visitor per patient, including end-of-life patients
  • Visitors must NOT be household or close contacts or caregivers of the patient who is suspect/positive COVID-19
  • All visitors who have met the above criteria will be screened for the safety of patients and staff
  • All visitors will be required to wear a mask for the duration of their visit and in the patient room. Visitors can choose to wear their own mask or a reusable community-donated mask.

All other visitor presence is suspended at this time while we work to prevent the spread of COVID-19.

Visitors to PRHC must enter through the Main Entrance unless they are accompanying a patient to the Emergency Department. Visiting hours will continue to be 24 hours a day, with screening around the clock. 

Any visitor whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact Telehealth Ontario or Peterborough Public Health for additional information/direction. This process helps to keep everyone safe within the hospital.

VIRTUAL VISITING
Following temporary changes to PRHC’s family presence/visitor policy at the Health Centre, PRHC has launched a virtual visiting program to support inpatients at the hospital and their loved ones.

The virtual visiting program offers patients without their own personal devices, the opportunity to video chat with family, friends and loved ones by using PRHC devices. Virtual visits are not intended for clinical use.

  • Appointments can be booked by patients or their families
    • Patients – are asked to identify with their primary nurse or unit clerk that they would like to book a virtual visit
    • Families - call the virtual visiting hotline at: 705-876-5815 or email virtualvisits@prhc.on.ca
  • Bookings will be made for 30 minute to one-hour time slots

Before you book – preparing for your virtual visit:
PRHC will be using three standard virtual platforms - FaceTime, Google Hangouts and Google Duo. Help us, help you by downloading and testing these apps before calling to book your virtual visit. If you're using Google Hangouts or Google Duo, it will be necessary to download Hangouts or Duo from Google Play and create a gmail account. How to documents for each platform can be found below: 

Have questions? Read our FAQ document to learn more about the Virtual Visiting Program. 

The Recreational Therapy team and Spiritual Care team at PRHC are supporting the Virtual Visiting program. Family and friends are invited to indicate when booking an appointment whether they would like a spiritual care provider in attendance.

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Donations

To ensure community efforts are focused where they are most needed at this critical time, PRHC is asking our community to follow the guidelines below when considering how they can contribute: 

1. PRHC has partnered with the City of Peterborough to accept donations of the following much-needed personal protective equipment (PPE) items and supplies:

  • Protective gloves (nitrile only)
  • Protective gowns (AAMI, L2 rating or greater)
  • Face shields 
  • N-95 masks
  • Ear loop masks (ASTMF2100-11, L2 rating or greater) with and without face shield
  • Respirator masks – full and half P100 (small, medium and large sizes)
  • Filters - Particulate P100 Bayonet 3M7093
  • Hand sanitizer (79% ethanol or 60%-70% isopropyl alcohol)

Organizations and individuals who have any of the above supplies on-hand - both opened or unopened - and wish to donate them should visit the PPE Drive webpage or email peterboroughppedrive@gmail.com. You can learn more about the PPE Drive here.  Medical agencies and other essential services around the city in need of PPE are invited to email peterboroughppedrive@gmail.com directly to coordinate a drop-off.

2. At this time, due to the nature of COVID-19, the hospital is unable to accept donations of:

  • Food/drink for hospital staff (until further notice)

3.  PRHC is now asking the community for support with the 1000 Mask Challenge a 1000 homemade masks every donated weekly. Learn more here.

4. Anyone who wants to contribute to the hospital's efforts during the COVID-19 pandemic is encouraged to make a donation to the PRHC Foundation in support of critical investments in lifesaving equipment and technology, and supports for patients and frontline healthcare workers. Donors can also send a special thank you message to PRHC's doctors, nurses and staff. Visit www.prhcfoundation.ca or call 705-876-5000.

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Other Hospital Services

PRHC CAFETERIA
The seating area in the PRHC cafeteria is now open for essential healthcare workers only
.

The cafeteria is offering pre-packaged/take-out options only. Tim Hortons remains open.Thank you for your help in keeping our people and community healthy and safe.

PRHC VOLUNTEERS
As of Monday, March 16, out of an abundance of caution, all PRHC Volunteers have been removed from areas of service throughout the Health Centre. Due to the COVID-19 pandemic, Volunteer Services is not accepting applications for new volunteers at this time. 

PRHC VENDORS
The hospital's vendors have been assigned a separate, designated entrance where they will be screened for travel outside of Canada in the past 14 days and/or symptoms of respiratory illness.

PRHC BILL PAYMENTS
Individuals who wish to pay their PRHC bills are asked to avoid coming to the hospital to do so during the COVID-19 pandemic to prevent community spread.
Bills may be paid by phone or online as follows:

By phone: Call the cashier’s office at 705-743-2121 x. 3111

Online*:

*There is no additional fee to pay your bill online during the COVID-19 pandemic.

PRHC HEALTH RECORDS
The Health Records office is temporarily closed to the public. To request record copiesplease download print and complete this formRequests will still be processed. They can be emailed to roi@prhc.on.ca or faxed to 705-876-5146.

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Frequently Asked Questions

What can I do to minimize the risk of spreading COVID-19 and other illnesses?
Hand cleaning continues to be the single most important thing we can all do to minimize the risk of spreading COVID-19. Clean your hands frequently and thoroughly with soap and water or use an alcohol-based hand sanitizer.

You should wash your hands:

  • When entering or leaving the hospital and clinical areas
  • Before eating or drinking
  • After using the washroom
  • If your hands become visibly dirty

To minimize the risk of spreading illness to others, you should cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the garbage and clean your hands. If you do not have a tissue handy, cough or sneeze into your sleeve or arm. Stay home when you are sick. Avoid visiting those who may be more vulnerable to infections, including those in hospital as well as retirement and long-term-care homes, until you are feeling better.

Social distancing is also strongly recommended to avoid spreading COVID-19. This means avoiding crowds and gatherings and keeping a distance of two metres between yourself and others when in public areas.

What should I do if I think I have symptoms of COVID-19?
If you suspect you might have COVID-19:

  1. Contact PRHC’s COVID-19 Assessment Centre directly by phone at 705-876-5086 to determine whether an appointment is required. This phone line is staffed from 8:00 a.m. to 8:00 p.m. daily.
  2. If your symptoms are severe, call 911 and alert the dispatcher to your travel history and symptoms.

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Additional Contacts:

Peterborough Public Health: 705-743-1000 x. 401
Staffed Monday to Friday, 8:30 a.m. to 8:00 p.m., Saturdays 9:00 a.m. to 4:00 p.m.
If your inquiry is not urgent, email covid19@peterboroughpublichealth.ca

If you need immediate medical attention, call 911 and mention your travel history and symptoms.

Telehealth Ontario: 1-866-797-0000 (staffed 24/7)

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News

May 29, 2020: Five regional hospital partners approved to begin ramping up non-urgent care

April 24, 2020: PRHC continues to stand ready as COVID-19 pandemic evolves across Ontario

April 22, 2020:Outbreak of COVID-19 on PRHC inpatient unit declared over

April 21, 2020: PRHC providing support for community partners through COVID-19 Mobile Assessment+ Response Team

April 16, 2020: COVID-19 Assessment Centre at Peterborough Regional Health Centre ramps up testing

April 15, 2020: City of Peterborough & PRHC partner to ensure all essential services have access to necessary PPE

April 4, 2020: PRHC calls on community for support with 1000 Mask Challenge

April 1, 2020: Peterborough Regional Health Centre prepares for COVID-19 pandemic

March 31, 2020: COVID-19 Assessment Centre at Peterborough Regional Health Centre (PRHC) now available by calling directly

March 25, 2020: Peterborough Regional Health Centre and PRHC Foundation grateful for community support during COVID-19 pandemic

March 23, 2020: Main entrance at PRHC now reopened with touch-free sliding doors

March 19, 2020: Temporary changes to family presence/visitor policy at PRHC 

March 17, 2020: COVID-19 Assessment Centre open at Peterborough Regional Health Centre 

March 16, 2020: New screening and access measures take effect at PRHC today

March 15, 2020: First case of COVID-19 reported by Peterborough Public Health

March 13, 2020: Health partners in Haliburton, Kawartha Lakes, Northumberland and Peterborough collaborating to protect patients, visitors, healthcare professionals, staff and volunteers

March 11, 2020: COVID-29 Update: Help us protect you

January 28, 2020: Coronavirus and You: How to stay safe and remain calm

Follow us on Facebook or Twitter for regular news and updates.

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