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home  »  Patients » Accessibility


At Peterborough Regional Health Centre (PRHC), we are committed to providing an accessible environment that respects the dignity and independence of everyone. If you have any questions or concerns about accessibility at PRHC, contact our Patient Relations department at 705-743-2121 ext. 3674 or email:patientr@prhc.on.ca.

Our Accessibility Committee’s goal is to progressively work towards the elimination of barriers across PRHC.

PRHC’s Accessibility Plan 2017-2022

To ensure patient and visitor needs are accommodated, we offer the following services:

Portable Pocket Talkers are available for patients who are deaf, or hard-of-hearing. Pocket talkers can be requested through a member of your healthcare team.

Medical Interpreter Services are available by phone 24/7 in more than 200 languages. Ask a member of your healthcare team if you require a medical interpreter.

American Sign Language interpreters are available upon request. For patients visiting the hospital unexpectedly, ASL interpreters can be requested upon arrival; please speak to a member of your healthcare team. We will work to have an interpreter available as soon as possible.

Wheelchair access:

Accessible entrances/exits are located at:

  • Main hospital entrance (Level 4)
  • Emergency Department entrance (Level 3, north side of hospital)
  • North entrance (Level 2, off Hospital Drive)
  • South entrance (Level 2, off Alexander Avenue)

Wheelchairs for patients and visitors who need them are available at the following locations:

  • Diagnostic Imagine (Level 3)
  • Emergency Department (Level 3)
  • Main hospital entrance (Level 4)

Wheelchair accessible washrooms are available throughout the hospital. The hospital cafeteria, Tim Hortons, and Multifaith Centre are all accessible by wheelchair.

Accessible elevators equipped with braille buttons are located throughout the hospital.

Service animals: Your service animal is welcome to come with you to your appointments. If you are admitted to the hospital (eg. surgery), please inform your healthcare team in advance and ensure you make arrangements for your service animal to be looked after.

Applying for employment: Peterborough Regional Health Centre (PRHC) is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department at 705-743-2121 Ext. 3716 or HR-Activities@prhc.on.ca

Request for documentation in accessible format: PRHC is committed to providing accessible information and communication and recognizes that persons with disabilities may require information in accessible formats. If you require correspondence, reports and/or other PRHC documents in an accessible format, please contact us by email accessible@prhc.on.ca. When emailing your request, please include the following information:

  • Your full name
  • Email address
  • Mailing address
  • Telephone number
  • Name of required document
  • Format requested (including large print, hard copy, email, digital, braille translate. For digital or video requests, please indicate close captioning)
  • Date information is required