On Tuesday, January 26, PRHC moved to a more restrictive phase of our visiting policy. Under this new phase of the temporary policy, a number of key changes will take effect:
- A limited number of designated essential caregivers will be permitted for hospital inpatients. Each caregiver will be registered; other visitors will not be permitted during the patient’s hospital stay.
- Certain patient groups will be permitted a reduced number of visits.
- Visiting hours for inpatients on general hospital units will be 2:00 p.m. to 8:00 p.m., subject to additional restrictions in each area as detailed below
To find out more about PRHC’s Virtual Visiting program, please scroll to the bottom of this page.
ENHANCED SCREENING MEASURES
To protect our patients, families, healthcare professionals, staff and volunteers, we are actively screening everyone entering the hospital. Anyone whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact the PRHC COVID-19 Assessment Centre at 705-876-5086.
PRHC is now actively screening all patients and visitors at two public entrances:
- Main entrance: 24 hours/day
- Emergency Department (ED) entrance: 24 hours/day (for emergency care and Labour & Delivery patients only)
All other public entrances will be closed until further notice.
What is a designated essential caregiver?
In the hospital setting, an essential caregiver or care partner is a person who provides support to an individual with limited capacity, an urgent medical condition, age-related issues, disability or chronic health concerns. Caregivers may be family, friends or neighbours, and there is no age requirement to provide care. Young caregivers, adult children, spouses and peers can all provide support. These individuals are considered essential when their presence is deemed beneficial to the assessment, diagnosis, and physical and/or mental health care of the patient. As of Tuesday, January 26, all essential caregivers must be designated. Each caregiver will be registered; other visitors will not be permitted during the patient’s hospital stay.
The following enhanced restrictions are currently in place:
Emergency Department (ED) and Crisis Response Unit (CRU) patients will be permitted one (1) essential caregiver/family member maximum in the following cases:
- Patients experiencing threatened early pregnancy loss.
- Patients requiring resuscitation
- Patients with serious illness who require caregiver presence for assessment/diagnosis/support
- Patients with dementia, delirium, altered mental status of any cause, frailty, disability or limited capacity
All other ED/CRU patients will be permitted one (1) essential caregiver/family member maximum at the discretion of the care team.
ICU/Critical Care patients will be permitted two (2) designated essential caregivers/family members maximum. Only one designated caregiver/family member will be permitted in the patient room at a time. Additional caregivers/family members may be permitted at the discretion of the care team.
Labour & Delivery patients will be permitted one (1) designated essential caregiver/family member.
Neonatal Intensive Care Unit (NICU) patients will be permitted two (2) designated essential caregivers/family members. One caregiver will be permitted with the patient at a time. The two designated caregivers will be permitted to switch out with one another during the same day.
Pediatric and Child & Adolescent Psychiatric Unit (CAPU) patients (under the age of 18) will be permitted two (2) designated essential caregivers/family members. One caregiver will be permitted with the patient at a time. The two designated caregivers will be permitted to switch out with one another during the same day.
Palliative Care and end-of life patients will be permitted a maximum of two (2) designated essential caregivers/family members. These two designated caregivers may visit the patient simultaneously or separately.
Alternate Level of Care (ALC)/long-term patients with a hospital length-of-stay longer than 14 days will be permitted a maximum of two (2) designated caregivers/family members. Only one (1) designated caregiver may visit at a time. One (1) visit per patient, per week.
Behavioural patients with cognitive/neurological impairment will be permitted a maximum of two (2) designated essential caregivers/family members. Only one (1) designated caregiver may visit at a time. One (1) visit maximum per patient, per day at the discretion of the care team.
All other general hospital inpatients not specified above, and who have a hospital stay of three (3) or more days will be permitted a maximum of two (2) designated essential caregivers/family members. One (1) visit maximum per patient, per week, and only one (1) caregiver may visit at a time. General inpatients with an expected hospital stay shorter than three days will not be permitted visitors during their stay.
Surgical and procedural patients who require sedation will continue to be permitted one (1) designated essential caregiver/family member for drop-off and pick-up only. This individual will be permitted to return for same-day patients to ensure discharge instructions are communicated and to provide an opportunity to ask questions. Support people will not be permitted to wait inside the hospital or to visit the patient after the surgery/procedure. Wayfinders will be available to take patients to and from the main doors as required.
Dialysis and Cancer Care outpatients who require medical assistance may need one (1) caregiver to attend for specific appointments, as determined by the care team. Wayfinders will be available to take patients to and from the main hospital entrance as required.
All other ambulatory/outpatient clinic patients will be permitted one (1) essential caregiver/family member maximum per day at the discretion of the care team.
Diagnostic Imaging (DI):
- Patients who are having an obstetrical ultrasound may have a maximum of one (1) essential caregiver/family member attend.
- Patients who are having a sedated or interventional radiology (IR) procedure may have a maximum of one (1) essential caregiver/family member attend before the patient is discharged to ensure instructions are provided with opportunities for questions.
- Pediatric patients may have a maximum of one (1) essential caregiver/family member attend.
- Patients requiring special assistance during a test or procedure may have a maximum of one (1) essential caregiver/family member at the discretion of DI staff/radiologists.
- For all other diagnostic imaging tests and procedures, caregivers/family members will not be permitted at this time due to limited space in waiting areas.
Patients who are suspected or positive for COVID-19 will be permitted one (1) designated essential caregiver/family member per patient, subject to specific restrictions, and only for the following patient populations:
- Emergency Department
- Pediatric and CAPU patients (under the age of 18)
- Labour & Delivery patients
- NICU patients
- Patients at end-of-life
- ICU/Critical Care patients
The care team will explain all applicable restrictions at the time the patient is admitted and/or tests positive for COVID-19. The designated caregiver must not be positive for COVID-19, must not be under instruction to self-isolate by Public Health, and must pass the hospital’s screening process to be permitted entry.
An individual who meets the necessary criteria to be a designated essential caregiver for a patient who is suspected or positive for COVID-19 will be carefully instructed and closely observed by the care team to safely wear and dispose of personal protective equipment (PPE).
The turnaround time for COVID-19 test results for inpatients is typically 24 to 48 hours. When a patient suspected for COVID-19 receives a negative test result, visiting can resume based on the criteria listed above.
All other visitor presence is suspended at this time while we work to prevent the spread of COVID-19.
Designated essential caregivers to PRHC must enter through the Main Entrance unless they are accompanying a patient to the Emergency Department. All designated essential caregivers and patients coming to the hospital for care are required to wear a mask for the duration of their time at the hospital. All visitors are expected to wear their mask in the patient room. Visitors and patients who arrive at PRHC wearing gloves will be asked to remove their gloves and clean their hands when they enter the building.
Any visitor whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact the COVID-19 Assessment Centre or Peterborough Public Health for further direction. This process helps to keep everyone safe within the hospital.
CARE PACKAGES FOR PRHC PATIENTS
Beginning Friday, April 10, PRHC will only be accepting patient care packages with essential items in them. Care packages can be dropped off with screeners at the hospital’s main entrance and will be delivered to patients. Please see below for a list of essential items currently being accepted.
Personal aids– e.g. walkers, canes, glasses, hearing aids, dentures, prosthetics. Items must arrive to the hospital wiped/cleaned.
Communication aids– e.g. phone, charger, iPad or tablet, e-reader. Items must arrive wiped/cleaned.
Toiletries and grooming items– e.g. toothbrush, toothpaste, soap, deodorant, feminine hygiene products, razor, brush. Items must be NEW.
Clothing– Items must be laundered and only provided to patients when absolutely necessary (e.g. to facilitate discharge).
Food– Only food that (1) is not provided by Nutrition Services or (2) is required for patients on a case-by-case basis. To be accepted, all food must:
- Be packaged in a sealable, wipeable container
- Not require refrigeration or heating
The virtual visiting program offers patients without their own personal devices, the opportunity to video chat with family, friends and loved ones by using PRHC devices. Virtual visits are not intended for clinical use.
Appointments can be booked by patients or their families
- Patients – are asked to identify with their primary nurse or unit clerk that they would like to book a virtual visit
- Families – call the virtual visiting hotline at: 705-876-5815 or email email@example.com
Bookings will be made for 30 minute to one-hour time slots
Before you book – preparing for your virtual visit:
PRHC will be using three standard virtual platforms – FaceTime, Google Hangouts and Google Duo. Help us, help you by downloading and testing these apps before calling to book your virtual visit. If you’re using Google Hangouts or Google Duo, it will be necessary to download Hangouts or Duo from Google Play and create a gmail account. How to documents for each platform can be found below:
- How to use FaceTime with your iPhone or iPad
- How to use Google Hangouts with your iPhone/iPad/Android Device
- How to use Google Duo with your computer/Android Device
Have questions? Read our FAQ document to learn more about the Virtual Visiting Program.
The Recreational Therapy team at PRHC is supporting the Virtual Visiting program. Family and friends are invited to indicate when booking an appointment whether they would like a spiritual care provider in attendance.