To support continued family presence for hospital patients, PRHC will be slightly easing our temporary visiting restrictions beginning Monday, October 18, 2021 as follows:

  • The odd-day/even-day restriction for general inpatients will be removed to allow daily visiting for this patient population.
  • Visiting hours for general inpatients will be extended by two hours (12:00 p.m. to 8:00 p.m.)

The following requirements will remain in effect:

  • A limited number of designated essential caregivers/visitors will be permitted for each patient.
  • Each caregiver must be registered on the hospital’s list; other visitors will not be permitted during the patient’s hospital stay.
  • Patients who are known or suspected to be positive for COVID-19 are not permitted an essential caregiver/visitor, unless otherwise specified by the care team. This means that you may have to wait for a negative test result to visit.
  • Visiting hours for inpatients on general inpatient units will now be 12:00 p.m. to 8:00 p.m. daily unless otherwise specified.

Read more about our family presence/visitor restrictions.

To find out more about PRHC’s Virtual Visiting program, please scroll to the bottom of this page.

TEMPORARY FAMILY PRESENCE POLICY

Will be permitted one (1) designated essential caregiver/family member maximum in the following cases:

    • Patients experiencing threatened early pregnancy loss
    • Patients requiring resuscitation
    • Patients with serious illness who require caregiver presence for assessment/diagnosis/support
    • Patients with dementia, delirium, altered mental status of any cause, frailty, disability* or limited capacity

All other ED/CRU patients will be permitted one (1) designated essential caregiver/family member maximum only at the discretion of the care team. *Disability: A physical or mental condition that limits a person’s movements, senses or activities. For reference: PRHC Accessibility Policy 2.A.010

Will be permitted two (2) designated essential caregivers/family members maximum. Both designated caregivers/family members will be permitted in the patient room at a time. Additional essential caregivers/family members may be permitted at the discretion of the care team.

Will be permitted two (2) designated essential caregivers/family members maximum. Both designated caregivers/family members will be permitted in the patient room at a time. Additional essential caregivers/family members may be permitted at the discretion of the care team.

Will be permitted two (2) designated essential caregivers/family members for the duration of the stay. Caregivers may attend simultaneously.

Will be permitted two (2) designated essential caregivers/family members for the duration of the stay. Caregivers may attend simultaneously.

Will be permitted two (2) designated essential caregivers/family members for the duration of the stay. Caregivers may attend simultaneously.

Will be permitted a maximum of two (2) designated essential caregivers/family members simultaneously. Designated caregivers/family members are not permitted to switch out.

Will be permitted a maximum two (2) designated essential caregivers/family members simultaneously. Up to two (2) additional family members may visit individually once the patient is in the final days of life, if this can be appropriately planned with the care team (who should provide guidance as the patient’s condition changes). Caregivers/family members are not permitted to switch out. Requests for exceptions to the above restrictions in extraordinary circumstances will be determined on a case-by-case basis by the care team.

Will be permitted a maximum of two (2) designated essential caregivers/family members. Only one designated caregiver/family member may visit at a time. Visiting hours for this patient population will be daily from Monday to Sunday, 12:00 p.m. to 8:00 p.m.

will be permitted a maximum of two (2) designated essential caregivers/family members. Only one designated caregiver/family member may visit at a time. One (1) visit maximum per patient, per day at the discretion of the care team.

may have a maximum of two (2) designated essential caregivers/family members. Maximum of one (1) designated essential caregiver/family member per patient per day. Essential caregivers/family members ARE NOT permitted to switch out during the same day. Visiting hours for these patient populations will be daily from Monday to Sunday, 12:00 p.m. to 8:00 p.m.

To register essential caregivers/visitors:

The inpatient (or their substitute decision maker) will be asked by their care team who their two (2) designated visitor/essential caregivers will be during their hospital stay. The patient’s care team/unit will add the designated visitors/caregivers to the hospital’s visitor list, and in-person visits will be scheduled in partnership with the patient/family and according to the policy.

Please speak to the care team/unit if you would like to schedule virtual visits. We are committed to supporting our patients in maintaining a connection with their loved ones.

When coming to PRHC as a designated essential caregiver, you must:

  • Check in with your name and verify your phone number when you enter PRHC in case this information is required for contact tracing purposes.
  • Check out at the nursing station and at the main entrance information desk when you leave.
  • Pass the screening assessment every time you enter the hospital.
  • Clean your hands with hand sanitizer at the entrance and frequently during your visit.
  • Wear a hospital-provided mask that covers your mouth and nose at all times in all areas of the hospital.
  • Use public washrooms (not patient washrooms).
  • Maintain two (2) metres of distance between yourself and the patient at all times and ensure the patient wears a mask during your visit.
  • Not eat or drink in patient rooms or in public areas/hallways in the hospital.

Visitors who do not follow these practices to keep everyone safe will be asked to leave.

Thank you in advance for your support, understanding and patience.

ENHANCED SCREENING MEASURES

ACTIVE SCREENING
To protect our patients, families, healthcare professionals, staff and volunteers, we are actively screening everyone entering the hospital. Anyone whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact the PRHC COVID-19 Assessment Centre at 705-876-5086.

As of July 5, 2021 fully-vaccinated travelers who are permitted to enter Canada are no longer subject to the federal requirement to quarantine or required to take a COVID-19 test on Day 8. At PRHC, we have revised our screening criteria for patients and visitors to align with these changes.

PUBLIC ENTRANCES
At all public entrances, screeners will continue to ask you if you have travelled outside of Canada in the last 14 days. If you have travelled outside the country, you will be asked if you have passed the federal quarantine rules, including a negative test result upon return to Canada.

PRHC is actively screening all patients and visitors at two public entrances:

  • Main entrance: 24 hours/day
  • Emergency Department (ED) entrance: 24 hours/day (for emergency care and Labour & Delivery patients only)

All other public entrances are closed until further notice.

CARE PACKAGES FOR PRHC PATIENTS

Beginning Friday, April 10, PRHC will only be accepting patient care packages with essential items in them. Care packages can be dropped off with screeners at the hospital’s main entrance and will be delivered to patients. Please see below for a list of essential items currently being accepted.

  • Personal aids– e.g. walkers, canes, glasses, hearing aids, dentures, prosthetics. Items must arrive to the hospital wiped/cleaned.

  • Communication aids– e.g. phone, charger, iPad or tablet, e-reader. Items must arrive wiped/cleaned.

  • Toiletries and grooming items– e.g. toothbrush, toothpaste, soap, deodorant, feminine hygiene products, razor, brush. Items must be NEW.

  • Clothing– Items must be laundered and only provided to patients when absolutely necessary (e.g. to facilitate discharge).

  • Food– Only food that (1) is not provided by Nutrition Services or (2) is required for patients on a case-by-case basis. To be accepted, all food must:

    • Be packaged in a sealable, wipeable container
    • Not require refrigeration or heating

VIRTUAL VISITING

The virtual visiting program offers patients without their own personal devices, the opportunity to video chat with family, friends and loved ones by using PRHC devices. Virtual visits are not intended for clinical use.

  • Appointments can be booked by patients or their families

    • Patients – are asked to identify with their primary nurse or unit clerk that they would like to book a virtual visit
    • Families – call the virtual visiting hotline at: 705-876-5815 or email virtualvisits@prhc.on.ca
  • Bookings will be made for 30 minute to one-hour time slots

Before you book – preparing for your virtual visit:
PRHC will be using three standard virtual platforms – FaceTime, Google Hangouts and Google Duo. Help us, help you by downloading and testing these apps before calling to book your virtual visit. If you’re using Google Hangouts or Google Duo, it will be necessary to download Hangouts or Duo from Google Play and create a gmail account. How to documents for each platform can be found below:

Have questions?  Read our FAQ document to learn more about the Virtual Visiting Program.

The Recreational Therapy team at PRHC is supporting the Virtual Visiting program. Family and friends are invited to indicate when booking an appointment whether they would like a spiritual care provider in attendance.