VISITING PRHC DURING COVID-19

TEMPORARY VISITING POLICY

INPATIENTS:

will be permitted one (1) caregiver/family member if the patient meets one or more of the following criteria:

  • Pediatric (under the age of 18)
  • Aged 65+
  • Has dementia, delirium, altered mental status or cognitive impairment of any cause, frailty, disability* or limited capacity
  • Requires resuscitation.
  • Has a serious illness requiring caregiver presence for assessment/diagnosis/support, including all palliative care patients.
  • Experiencing threatened early pregnancy loss.

If a patient in the Emergency Department (ED) has or is suspected to have COVID-19, visitors will be permitted if the patient meets one or more of the criteria above. The caregiver in these cases must: 

  • Not be positive for COVID-19 or have symptoms of COVID-19.
  • Wear a mask and other required PPE at all times, and clean their hands as indicated.
  • Stay with the patient in their care area and refrain from visiting common areas, including the cafeteria.
  • Follow other instructions provided by PRHC staff and physicians; note that staff may limit the duration of the visit as needed.

All other ED/CRU patients will be permitted one (1) caregiver/family member maximum only at the discretion of the care team.

*Disability: A physical or mental condition that limits a person’s movements, senses or activities. For reference: PRHC Accessibility Policy 2.A.010.

will be permitted a maximum of two (2) caregivers/family members. Additional caregivers/family members may be permitted at the discretion of the care team.

will be permitted two (2) caregivers/family members.

will be permitted two (2) caregivers/family members.

will be permitted two (2) caregivers/family members.

will be permitted two (2) caregivers/family members.

will be permitted two (2) caregivers/family members. Requests for exceptions will be determined on a case-by-case basis by the care team.

will be permitted two (2) caregivers/family members.

will be permitted two (2) caregivers/family members.

will be permitted two (2) caregivers/family members.

OUTPATIENTS:

will continue to be permitted one (1) essential caregiver/family member for drop-off and pick-up. This individual will be permitted to return for same-day patients to ensure discharge instructions are communicated and to provide an opportunity to ask questions.

Patients who are having an obstetrical ultrasound may have a maximum of one (1) essential caregiver/family member attend.

  • Patients who are having a sedated or interventional radiology (IR) procedure may have a maximum of one (1) essential caregiver/family member attend prior to discharge to ensure discharge instructions are provided with opportunities for questions.
  • Pediatric patients may have a maximum of one (1) essential caregiver/family member attend.
  • Patients requiring special assistance during a test or procedure may have a maximum of one (1) essential caregiver/family member at the discretion of Diagnostic Imaging staff and radiologists.
  • For all other diagnostic imaging tests and procedures, caregivers/family members will not be permitted at this time due to limited space in waiting areas.

who require medical assistance may need one (1) caregiver/family member to attend for specific appointments, as determined by the care team.

may have a maximum of one (1) caregiver/family member per day, at the discretion of the care team.

VISITING HOURS

General visiting hours for designated essential caregivers are 12:00 p.m. to 8:00 p.m. except in areas where otherwise indicated.

ENHANCED SCREENING MEASURES

COVID-19 SELF-SCREENING 

PRHC offers a fast pass screening option for patients, visitors and/or caregivers at both the main entrance and the Emergency Department (ED) entrance.

Visitors not using the Fast Pass must refer to the signage at the main entrance to support self-screening prior to entering the hospital building.

After-hours screening process at the hospital’s main entrance only: between the hours of 9:00 p.m. and 5:00 a.m., anyone requesting access through this entrance must use the buzzer to contact Security and be screened before they are permitted to enter the building.

The ED entrance will continue to be open 24 hours a day, 7 days a week, with fast pass and regular screening available. This entrance is reserved for patients/caregivers who are coming to the ED or to Labour & Delivery. 

MASKING

All patients and caregivers continue to be required to wear a hospital-provided, medical-grade mask at all times when inside the Health Centre, except in the designated area of the cafeteria, where masks may be removed to eat or drink.

All other public entrances are closed until further notice.

CARE PACKAGES FOR PRHC PATIENTS

Beginning Friday, April 10, PRHC will only be accepting patient care packages with essential items in them. Care packages can be dropped off with screeners at the hospital’s main entrance and will be delivered to patients. Please see below for a list of essential items currently being accepted.

  • Personal aids– e.g. walkers, canes, glasses, hearing aids, dentures, prosthetics. Items must arrive to the hospital wiped/cleaned.

  • Communication aids– e.g. phone, charger, iPad or tablet, e-reader. Items must arrive wiped/cleaned.

  • Toiletries and grooming items– e.g. toothbrush, toothpaste, soap, deodorant, feminine hygiene products, razor, brush. Items must be NEW.

  • Clothing– Items must be laundered and only provided to patients when absolutely necessary (e.g. to facilitate discharge).

  • Food– Only food that (1) is not provided by Nutrition Services or (2) is required for patients on a case-by-case basis. To be accepted, all food must:

    • Be packaged in a sealable, wipeable container
    • Not require refrigeration or heating

VIRTUAL VISITING

The virtual visiting program offers patients without their own personal devices, the opportunity to video chat with family, friends and loved ones by using PRHC devices. Virtual visits are not intended for clinical use.

  • Appointments can be booked by patients or their families

    • Patients – are asked to identify with their primary nurse or unit clerk that they would like to book a virtual visit
    • Families – call the virtual visiting hotline at: 705-876-5815 or email virtualvisits@prhc.on.ca
  • Bookings will be made for 30 minute time slots

Before you book – preparing for your virtual visit:
PRHC will be using two standard virtual platforms – FaceTime and Google Duo. Help us, help you by downloading and testing these apps before calling to book your virtual visit. If you’re using Google Duo, it will be necessary to download Duo from Google Play and create a Gmail account. How to documents for each platform can be found below:

Have questions?  Read our FAQ document to learn more about the Virtual Visiting Program.

The Recreational Therapy team at PRHC is supporting the Virtual Visiting program.