Effective Friday, April 10, all patients coming to the hospital for care are required to wear a mask for the duration of their time at the hospital. Thanks to the generosity of our community through PRHC’s 1000 Mask Challenge, handmade masks are being provided to every patient and visitor. Handmade masks are made to be washed and re-worn. To preserve our supply of handmade masks, people who are returning to the hospital on a regular basis are asked to bring a clean mask with them.

Patients who arrive at PRHC wearing gloves will be asked to remove their gloves and clean their hands when they enter the building.

Only patients who require emergency or Labour & Delivery care should use the Emergency Department entrance. Patients who come to the hospital for all other types of care should enter through the Main Entrance and leave additional time to pass through the screening station. Screeners will provide additional direction.

You can also send a patient best wishes on our website here: https://www.prhc.on.ca/best-wishes

Please email Patient Relations at patientr@prhc.on.ca with any questions.

MENTAL HEALTH SERVICES DURING COVID-19

A number of mental health and addictions services are available at PRHC and in the community during the COVID-19 pandemic. Learn more about service changes here.

Ramping up non-urgent care

Effective June 1, 2020 Peterborough Regional Health Centre (PRHC), together with our regional partners Campbellford Memorial Hospital (CMH), Haliburton Highlands Health Services (HHHS), Northumberland Hills Hospital (NHH) and Ross Memorial Hospital (RMH), received formal approval from Ontario Health (OH) to move forward with a plan to begin resuming non-urgent surgeries, procedures and tests.

Non-urgent care at each hospital will be resumed in a gradual, phased manner. It will be necessary to prioritize the most urgent patients, and at times, we may need to scale back on non-urgent care volumes again as COVID-19 activity in the region fluctuates.

Learn more about surgeries, procedures and tests during the COVID-19 pandemic. 

PRHC CAFETERIA

The seating area in the PRHC cafeteria is now open for essential healthcare workers only.

Visitors may purchase food and drink from the cafeteria and Tim Hortons as take-out only. Visitors must wear their masks at all times and are not permitted to eat or drink at any time when inside the hospital.

PRHC VOLUNTEERS

On Monday, March 16, out of an abundance of caution, PRHC Volunteers were removed from areas of service throughout the Health Centre. On June 29, some of our volunteers have returned to the Health Centre to support wayfinding and on September 28 our volunteer porters have returned to assist with transferring patients, documents and other items around the hospital. PRHC currently has volunteers supporting in 12 areas of the hospital. Volunteer Services is currently recruiting new volunteers.

PRHC VENDORS

The hospital’s vendors have been assigned a separate, designated entrance where they will be screened for travel outside of Canada in the past 14 days and/or symptoms of respiratory illness.

PRHC HEALTH RECORDS

The Health Records office is temporarily closed to the public. To request record copies, please download, print and complete this form. Requests can be emailed to roi@prhc.on.ca or faxed to 705-876-5146.

PRHC BILL PAYMENTS

Individuals who wish to pay their PRHC bills are asked to avoid coming to the hospital to do so during the COVID-19 pandemic. Bills may be paid by phone or online as follows. There is no additional fee to pay your bill online during the COVID-19 pandemic.