[Updated Friday, January 15 – this information is subject to change; please check back frequently for updates]
CURRENT INPATIENTS AT PRHC WITH COVID-19: < 10
NUMBER OF PATIENT TRANSFERS FROM OTHER AREAS AS A RESULT OF PROVINCIAL DIRECTIVE: <10
Visiting PRHC During the Provincial Stay-at-home Order
PRHC’s current visiting policy will not change as a result of the provincial stay-at-home order. We will continue to allow essential caregivers to support patient recovery and well-being.
Before you decide to visit the hospital, please consider this direction from Ontario’s premier: “If you’re not sure if a trip is absolutely essential, it probably isn’t.”
An essential caregiver at PRHC is someone who is considered necessary for the assessment, diagnosis, and physical and/or mental health care of the patient. Is your visit absolutely essential according to this definition? If not, consider booking a virtual visit. Learn more about visiting PRHC below.
On Thursday, September 24, 2020 the provincial government announced that effective immediately, Ontarians should only seek testing at an assessment centre if they:
Are showing COVID-19 symptoms
Have been exposed to a confirmed case of the virus, as informed by a Public Health Unit or exposure notification through the COVID Alert app
Reside or work in a setting that has a COVID-19 outbreak, as identified and informed by a Public Health Unit
Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.
There are four (4) places in Peterborough to be tested for COVID-19, depending on the severity of your symptoms or if you are symptom free.
1. Northcrest Arena
Aligned with provincial guidelines for COVID-19 testing, appointments will be required for the testing centre at Northcrest Arena (100 Marina Blvd.). The link to the booking tool is available here. This testing site will no longer offer drive-through testing; individuals with appointments will be asked to come inside the arena for their test.
You can only book an appointment online for the Northcrest Arena testing site if you answer yes to one of the following:
You are showing mild symptoms of COVID-19
Peterborough Public Health has informed you that you have been exposed to a confirmed case of COVID-19
You have received a notification through the COVID-19 Alert App
You are part of an outbreak investigation as informed by Peterborough Public Health
You are required to be tested routinely, such as staff at long-term care and retirement homes
You are planning an indoor visit with a loved one at a long-term care home
You have been advised by a medical professional that testing is required prior to a procedure.
You are required to be tested before admission to a congregate setting or other facility
When booking your appointment:
Please indicate which of the screening criteria you meet in the “reason for appointment” text box
When you have completed the appointment scheduling form and clicked on “Book Now” you will receive an email confirmation that your appointment has been booked successfully.
A separate appointment must be booked for each person being tested; if there are multiple people in one car, each person requires their own email confirmation
Bookings will be opened two days in advance, and a limited number of appointments will be available for each day. If there are no appointments displayed in the calendar, all available slots are booked. Please check back the next day.
On the day of your appointment:
Please arrive five (5) minutes before your scheduled appointment time
Please bring your Health Card and Driver’s Licence (if you have one)
Present your confirmation email (printed or electronically) when you arrive. You will not be permitted access to the Northcrest Arena testing site without your email confirmation
You may only attend the Northcrest Arena testing site at the time of your scheduled appointment
You may be screened when you arrive at the testing site; if you do not meet one or more of the screening criteria listed above, you will not be tested for COVID-19
2. PRHC COVID-19 ASSESSMENT CENTRE
If you have COVID-19 symptoms and need to be assessed by a doctor, contact PRHC’s COVID-19 Assessment Centre directly by phone at 705-876-5086 to determine whether an appointment is required. This phone line is staffed from 8:00 a.m. to 4:00 p.m. seven days a week.
3. SHOPPERS DRUG MART
Shoppers Drug Mart at 741 Lansdowne St. West is now offering COVID-19 testing for people without symptoms by appointment only. Testing at this location will begin Thursday, October 15. People calling to book an appointment will need to meet at least one (1) of the following testing criteria:
Resident or worker in long-term care home
Visitor to a long-term care home
Resident or worker in a homeless shelter
Resident or worker in other congregate living settings and institutions
International student who has passed their 14-day quarantine period
To book an appointment, call 705-748-6141 and follow the recorded prompts. You will be screened by a pharmacy staff member and then booked for a test if you meet the criteria.
4. PRHC EMERGENCY DEPARTMENT
If you have severe symptoms of COVID-19. Call 911 or come to the Emergency Department. Alert the 911 dispatcher/entrance screener to your travel history and symptoms.
ENHANCED SCREENING MEASURES
To protect our patients, families, healthcare professionals, staff and volunteers, we are actively screening everyone entering the hospital. Anyone whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact the PRHC COVID-19 Assessment Centre at 705-876-5086.
PRHC is now actively screening all patients and visitors at two public entrances:
Main entrance: 24 hours/day
Emergency Department (ED) entrance: 24 hours/day (for emergency care and Labour & Delivery patients only)
All other public entrances will be closed until further notice.
Effective Friday, April 10, all patients coming to the hospital for care are required to wear a mask for the duration of their time at the hospital. Thanks to the generosity of our community through PRHC’s 1000 Mask Challenge, handmade masks are being provided to every patient and visitor. Handmade masks are made to be washed and re-worn. To preserve our supply of handmade masks, people who are returning to the hospital on a regular basis are asked to bring a clean mask with them.
Patients who arrive at PRHC wearing gloves will be asked to remove their gloves and clean their hands when they enter the building.
Only patients who require emergency or Labour & Delivery care should use the Emergency Department entrance. Patients who come to the hospital for all other types of care should enter through the Main Entrance and leave additional time to pass through the screening station. Screeners will provide additional direction.
CARE PACKAGES FOR PRHC PATIENTS
Beginning Friday, April 10, PRHC will only be accepting patient care packages with essential items in them. Care packages can be dropped off with screeners at the hospital’s main entrance and will be delivered to patients. Please see below for a list of essential items currently being accepted.
Personal aids– e.g. walkers, canes, glasses, hearing aids, dentures, prosthetics. Items must arrive to the hospital wiped/cleaned.
Communication aids– e.g. phone, charger, iPad or tablet, e-reader. Items must arrive wiped/cleaned.
Toiletries and grooming items– e.g. toothbrush, toothpaste, soap, deodorant, feminine hygiene products, razor, brush. Items must be NEW.
Clothing– Items must be laundered and only provided to patients when absolutely necessary (e.g. to facilitate discharge).
Food– Only food that (1) is not provided by Nutrition Services or (2) is required for patients on a case-by-case basis. To be accepted, all food must:
- Be packaged in a sealable, wipeable container
- Not require refrigeration or heating
You can also send a patient best wishes on our website here: https://www.prhc.on.ca/best-wishes
Please email Patient Relations at firstname.lastname@example.org with any questions.
MENTAL HEALTH SERVICES DURING COVID-19
A number of mental health and addictions services are available at PRHC and in the community during the COVID-19 pandemic. Learn more about service changes here.
All PRHC visitors and patients coming to the hospital for care are required to wear a mask for the duration of their time at the hospital. All visitors are expected to wear their mask in the patient room. Visitors and patients who arrive at PRHC wearing gloves will be asked to remove their gloves and clean their hands when they enter the building. Current visiting information is as follows:
1.General medical, surgical and mental health inpatient units at PRHC are offering limited family presence/visiting hours on alternating days, from the hours of 2:00 p.m. to 8:00 p.m. This includes ALC/long-term patients, patients receiving rehabilitation and complex continuing care, and behavioural patients with cognitive/neurological impairment.
A & C inpatient units will permit a maximum of one (1) designated essential caregiver/family member per patient per day, on odd-numbered days only (e.g. July 21, 23, 25)
B & D inpatient units will permit a maximum of one (1) designated essential caregiver/family member per patient per day, on even-numbered days only (e.g. July 20, 22, 24)
Essential caregivers/family members are not permitted to switch out during the same day
2. The following areas of the hospital will continue to have in place unit-specific criteria for essential caregivers/family presence, as described below:
Labour & Delivery, Neonatal Intensive Care Unit (NICU), Pediatric and Child & Adolescent Psychiatric Unit (CAPU) patients (under the age of 18) will be permitted two (2) designated essential caregivers/family members simultaneously per day. Caregivers/family members are not permitted to switch out during the same day.
Palliative Care and end-of life patients will be permitted two (2) essential caregivers/family members maximum simultaneously per day. Caregivers/family members are permitted to switch out once during the same day. Additional caregivers/family members may be permitted for end-of-life patients at the discretion of the care team.
ICU/Critical Care patients will be permitted one (1) essential caregiver/family member maximum per day. Caregivers/family members are permitted to switch out once during the same day. Additional caregivers/family members may be permitted at the discretion of the care team.
Emergency Department (ED) and Crisis Response Unit (CRU) patients will be permitted one (1) essential caregiver/family member maximum in the following cases:
- Patients experiencing threatened early pregnancy loss.
- Patients requiring resuscitation
- Patients with serious illness who require caregiver presence for assessment/diagnosis/support
- Patients with dementia, delirium, altered mental status of any cause, frailty, disability or limited capacity
- Pediatric patients
With high patient volumes and limited space in the ED, all other ED/CRU patients will be permitted one (1) essential caregiver/family member maximum only at the discretion of the care team. Limiting the number of people in the ED supports appropriate physical distancing and helps us to keep our patients, staff and community safe.
Surgical and procedural patients who require sedation will continue to be permitted one (1) designated essential caregiver/family member for drop-off and pick-up only. This individual will be permitted to return for same-day patients to ensure discharge instructions are communicated and to provide an opportunity to ask questions. Support people will not be permitted to wait inside the hospital or to visit the patient after the surgery/procedure. Wayfinders will be available to take patients to and from the main doors as required.
Dialysis and Cancer Care outpatients who require medical assistance may require one (1) caregiver to attend for specific appointments, as determined by the care team. Wayfinders will be available to take patients to and from the main hospital entrance as required.
Ambulatory/outpatient clinic patients will be permitted one (1) essential caregiver/family member maximum per day at the discretion of the care team.
Diagnostic Imaging (DI) patients who are having an obstetrical ultrasound, sedated procedure, interventional radiology procedure, or who are under the age of 18 will be permitted one (1) essential caregiver/family member maximum. Patients requiring special assistance may be permitted one (1) essential caregiver/family member at the discretion of the care team. For all other diagnostic imaging tests and procedures, essential caregivers/family members will not be permitted at this time due to limited space in waiting areas.
Patients who are suspected or positive for COVID-19
- Labour & Delivery, NICU, Pediatric, CAPU, end-of-life and ICU/Critical Care patients who are suspected or positive for COVID-19 will be permitted one (1) designated essential caregiver/family member per patient. Essential caregivers must NOT be household or close contacts or caregivers of the patient who is suspected or positive for COVID-19
- Emergency Department (ED) patients who are suspected or positive for COVID-19 are permitted one (1) designated essential caregiver per patient at the discretion of the care team. Essential caregivers must NOT be household or close contacts or caregivers of the patient who is suspected or positive for COVID-19
- Patients who are suspected or positive for COVID-19 and who are not identified as part of a specific patient group above will NOT be permitted an essential caregiver/family member.
All other visitor presence is suspended at this time while we work to prevent the spread of COVID-19.
Visitors to PRHC must enter through the Main Entrance unless they are accompanying a patient to the Emergency Department. Visiting hours will continue to be 24 hours a day, with screening around the clock.
Any visitor whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact the COVID-19 Assessment Centre or Peterborough Public Health for further direction. This process helps to keep everyone safe within the hospital.
The virtual visiting program offers patients without their own personal devices, the opportunity to video chat with family, friends and loved ones by using PRHC devices. Virtual visits are not intended for clinical use.
Appointments can be booked by patients or their families
- Patients – are asked to identify with their primary nurse or unit clerk that they would like to book a virtual visit
- Families – call the virtual visiting hotline at: 705-876-5815 or email email@example.com
Bookings will be made for 30 minute to one-hour time slots
Before you book – preparing for your virtual visit:
PRHC will be using three standard virtual platforms – FaceTime, Google Hangouts and Google Duo. Help us, help you by downloading and testing these apps before calling to book your virtual visit. If you’re using Google Hangouts or Google Duo, it will be necessary to download Hangouts or Duo from Google Play and create a gmail account. How to documents for each platform can be found below:
- How to use FaceTime with your iPhone or iPad
- How to use Google Hangouts with your iPhone/iPad/Android Device
- How to use Google Duo with your computer/Android Device
Have questions? Read our FAQ document to learn more about the Virtual Visiting Program.
The Recreational Therapy team at PRHC is supporting the Virtual Visiting program. Family and friends are invited to indicate when booking an appointment whether they would like a spiritual care provider in attendance.
Ramping up non-urgent care
Effective June 1, Peterborough Regional Health Centre (PRHC), together with our regional partners Campbellford Memorial Hospital (CMH), Haliburton Highlands Health Services (HHHS), Northumberland Hills Hospital (NHH) and Ross Memorial Hospital (RMH), received formal approval from Ontario Health (OH) to move forward with a plan to begin resuming non-urgent surgeries, procedures and tests.
Non-urgent care at each hospital will be resumed in a gradual, phased manner. It will be necessary to prioritize the most urgent patients, and at times, we may need to scale back on non-urgent care volumes again as COVID-19 activity in the region fluctuates.
To ensure community efforts are focused where they are most needed at this critical time, PRHC is asking our community to follow the guidelines below when considering how they can contribute:
PRHC has partnered with the City of Peterborough to accept donations of the following much-needed personal protective equipment (PPE) items and supplies:
- Protective gloves (nitrile only)
- Protective gowns (AAMI, L2 rating or greater)
- Face shields
- N-95 masks
- Ear loop masks (ASTMF2100-11, L2 rating or greater) with and without face shield
- Respirator masks – full and half P100 (small, medium and large sizes)
- Filters – Particulate P100 Bayonet 3M7093
- Hand sanitizer (79% ethanol or 60%-70% isopropyl alcohol
Organizations and individuals who have any of the above supplies on-hand – both opened or unopened – and wish to donate them should visit the PPE Drive webpage or email firstname.lastname@example.org. You can learn more about the PPE Drive here. Medical agencies and other essential services around the city in need of PPE are invited to email email@example.com directly to coordinate a drop-off.
At this time, due to the nature of COVID-19, the hospital is unable to accept donations of food/drink for hospital staff (until further notice).
PRHC has received an incredible amount of community support for our 1000 Mask Challenge since it launched in April 2020. While our need for homemade/non-medical masks has decreased since the early months of the COVID-19 pandemic, we are still accepting mask donations to provide to PRHC patients and visitors who arrive at the hospital without one.
The Public Health Agency of Canada is now recommending that Canadians wear a three-layer non-medical mask with a middle filter layer to help prevent the spread of COVID-19. You can find material recommendations for a three-layer mask here. Please contact Bonnie Mackey at firstname.lastname@example.org or by phone at 705-743-2121 x. 3325 with questions related to mask donations.
Anyone who wants to contribute to the hospital’s efforts during the COVID-19 pandemic is encouraged to make a donation to the PRHC Foundation in support of critical investments in lifesaving equipment and technology, and supports for patients and frontline healthcare workers. Donors can also send a special thank you message to PRHC’s doctors, nurses and staff. Visit www.prhcfoundation.ca or call 705-876-5000.
OTHER HOSPITAL SERVICES
The seating area in the PRHC cafeteria is now open for essential healthcare workers only.
Visitors may purchase food and drink from the cafeteria and Tim Hortons as take-out only. Visitors must wear their masks at all times and are not permitted to eat or drink at any time when inside the hospital.
On Monday, March 16, out of an abundance of caution, PRHC Volunteers were removed from areas of service throughout the Health Centre. On June 29, some of our volunteers have returned to the Health Centre to support wayfinding and on September 28 our volunteer porters have returned to assist with transferring patients, documents and other items around the hospital. PRHC currently has volunteers supporting in 12 areas of the hospital. Volunteer Services is currently recruiting new volunteers.
The hospital’s vendors have been assigned a separate, designated entrance where they will be screened for travel outside of Canada in the past 14 days and/or symptoms of respiratory illness.
PRHC HEALTH RECORDS
The Health Records office is temporarily closed to the public. To request record copies, please download, print and complete this form. Requests can be emailed to email@example.com or faxed to 705-876-5146.
PRHC BILL PAYMENTS
Individuals who wish to pay their PRHC bills are asked to avoid coming to the hospital to do so during the COVID-19 pandemic. Bills may be paid by phone or online as follows. There is no additional fee to pay your bill online during the COVID-19 pandemic.
- By phone: Call the cashier’s office at 705-743-2121 x. 3111
What can I do to minimize the risk of spreading COVID-19 and other illnesses?
Hand cleaning continues to be the single most important thing we can all do to minimize the risk of spreading COVID-19. Clean your hands frequently and thoroughly with soap and water or use an alcohol-based hand sanitizer.
You should wash your hands:
- When entering or leaving the hospital and clinical areas
- Before eating or drinking
- After using the washroom
- If your hands become visibly dirty
To minimize the risk of spreading illness to others, you should cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the garbage and clean your hands. If you do not have a tissue handy, cough or sneeze into your sleeve or arm. Stay home when you are sick. Avoid visiting those who may be more vulnerable to infections, including those in hospital as well as retirement and long-term-care homes, until you are feeling better.
Social distancing is also strongly recommended to avoid spreading COVID-19. This means avoiding crowds and gatherings and keeping a distance of two metres between yourself and others when in public areas.
What should I do if I think I have symptoms of COVID-19?
If you suspect you might have COVID-19, contact PRHC’s COVID-19 Assessment Centre directly by phone at 705-876-5086 to determine whether an appointment is required.
If your symptoms are severe, come to the Emergency Department or call 911 and alert the screener/dispatcher to your travel history and symptoms.
Peterborough Public Health: 705-743-1000 x. 401
If your inquiry is not urgent, email firstname.lastname@example.org
If you need immediate medical attention, call 911 and provide your travel history and symptoms.
Telehealth Ontario: 1-866-797-0000 (staffed 24/7)
April 22, 2020: Outbreak of COVID-19 on PRHC inpatient unit declared over
April 4, 2020: PRHC calls on community for support with 1000 Mask Challenge
March 23, 2020: Main entrance at PRHC now reopened with touch-free sliding doors
March 19, 2020: Temporary changes to family presence/visitor policy at PRHC
March 16, 2020: New screening and access measures take effect at PRHC today
March 15, 2020: First case of COVID-19 reported by Peterborough Public Health
March 11, 2020: COVID-29 Update: Help us protect you
January 28, 2020: Coronavirus and You: How to stay safe and remain calm